Our Policies
To protect our families, and the visitors to our website, we’ve developed a set of policies that guide our relationships and actions.
We invite you to review those that relate to your situation. Should you have questions or concerns, please call us at (831) 426-1601 or 831-475-2464.
Payment Policy
We take pride in being able to offer our families fair prices for funeral services. Thus, we require payment for all goods and services prior to the funeral service. This payment can be made in the following ways:
• Cash or check drawn on a local bank
• Visa, MasterCard or Discover Card
• Financing through any financing company
• Insurance policies which are assignable to the funeral home. Insurance policies that are less than 2 years old cannot be accepted as these policies are in a contestability period as required by California Law
Forwarding or Receiving a deceased requires payment 24 hours prior to shipping or receiving.
We want you to be completely aware, and comfortable with your decision to use the services of Santa Cruz Memorial. If there is any part of this policy section you do not understand, please ask.
Disclosures
In order to assist with your arrangements and in compliance with Federal Trade Commission requirements, we have made our General Price List, which includes our Service Packages and miscellaneous charges available for your review. The goods and services described are those we can provide our families. You may choose any number of items that you desire. However, any funeral arrangements you select will include a charge for our basic services and overhead. If legal or other requirements mandate that you purchase any items you did not specifically request, we will explain in writing the reason that it was necessary to purchase these items and services.
All persons making funeral arrangements are entitled to copy of the Consumer Guide to Funeral and Cemetery Purchases from the California State Department of Consumer Affairs prior to drafting a contract for funeral services. We will provide one for you in compliance with this regulation. This publication is also available on the Internet at www.dca.ca.gov/cemetery.
Prior to drafting any contract for goods and services, the responsible party or the decedent’s survivor who is handling the funeral arrangements is entitled to receive a copy of any pre-need agreement in the possession of the funeral establishment that has been signed and paid for, in full or in part, by or on behalf of the decedent.
Disclaimer of Warranties
The only warranty of the casket and/or funeral related merchandise sold in connection with the funeral service is the express written, if any, warranty granted by the manufacturer. Santa Cruz Memorialmakes no representation or warranty regarding adult or child caskets and urns, and hereby expressly disclaims all warranties, expressed or implied, relating to the merchandise including, but not limited to, the implied warranties or merchantability and fitness for a particular purpose.
For more information on funeral, cemetery and cremation matters contact:
Department of Consumer Affairs
Cemetery and Funeral Bureau
1625 North Market Blvd., Suite S-208
Sacramento, CA 95834
(916)574-7870
Internet Privacy Policy
Your privacy on the Internet is of the utmost importance to us. At Santa Cruz Memorial Funeral & Cremation Service, we want to make your experience online satisfying and safe.
Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
Use of Information
Santa Cruz Memorial uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users.
As stated above, we use information that users voluntarily provide in order to send out electronic newsletters and to enable users to participate in polls, surveys, message boards, and forums. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Santa Cruz Memorial never shares newsletter mailing lists with any third parties, including advertisers, sponsors or partners.
We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each area of the site performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we don't track which terms a particular user enters.
Santa Cruz Memorial creates aggregate reports on user demographics and traffic patterns for advertisers, sponsors and partners. This allows our advertisers to advertise more effectively, and allows our users to receive advertisements that are pertinent to their needs. Because we don't track the usage patterns of individual users, an advertiser or sponsor will never know that a specific user clicked their ad. We will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
Sharing the Information
Santa Cruz Memorial uses the above-described information to tailor our content to suit your needs and help our advertisers better understand our audience's demographics. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
Security
Santa Cruz Memorial operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
Your Consent
By using this site, you consent to the collection and use of this information by Santa Cruz Memorial Funeral & Cremation Service. If we decide to change our privacy policy, we will post those changes on this so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose.
