We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

We want to hear from you...

We invite you to use the form provided to leave your thoughts and comments for our testimonials.

Upon reviewing, they will be added to the section below, where you can browse through all of our testimonials from the families we are proud to have been able to support during their time of need.

We appreciate your taking the time to write to us. Hearing success stories from the families we serve is what makes it all worthwhile!

Please enter the numbers and letters you see in the image. Note that the case of the letters entered matters.*:
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July 07, 2018

"Working with Paige and the staff at Santa Cruz Memorial provided all of the help and guidance that we needed during a difficult time.  They helped bring to light a lot of the details that needed to be addressed. The ****** family cannot thank you enough for the services and help that you provided."

Thomas F. 

June 04, 2018

"The team at Santa Cruz Memorial were simply fantastic. The provided a respectful, personalized and professional service. They went out of their way to help us with services to assist us."

Tony C.

May 03, 2018

"This cemetery's staff is a family run business (hard to come by these days in the billion $ funeral biz). The team was very professional and kind during a sensitive and horrible time in my and my family's life. They were kind to us in an unkind world."


February 16, 2018

Dear Randy... Your presentation at our Big Hearts caregiver's meeting was so informative and organized. We were so appreciative of your time! Thank you for continuing to provide quality and caring attention to families at such a difficult time.


September 05, 2017

Dear Janet... I wanted to thank you; Doug; and everyone in your organization for the help you were during the stressful time of my father's passing. You created calm when there really was none and helped us all through the details. This is much appreciated as it's what I do for others on a different level with money. Please know I'd highly recommend you. Take good care and thank you again.

Karen C. & Family

July 12, 2017

Dear Janet, It was nice to meet you the first day of my introduction to Santa Cruz Memorial. I want you to know your staff treated me with dignity and respect... Your services were over my expectations... I would highly recommend you and your staff.

J. M. & family

March 10, 2017

Thank you for your help with my endless questions and taking some of the weight off of my shoulders with your kindness during the last month. My father's life celebration ceremony was this last weekend and really was a very touching and good day for the family and friends. You and your staff were the epitome of professionalism and their compassionate care for me, my family, and my Dad will always be remembered with gratitude. Blessings,


January 24, 2017

Dear Carrissa, We want to thank you, personally and formally, for your kind assistance with all of our needs...We think it worth acknowledging when someone puts extra care and attention and heart into what they do...You handled things with professionalism, proficiency and expertise, but also with kind compassion and personal attention. Santa Cruz Memorial provided some awesome resources for how to manage the practicalities...The personal touch that you, yourself, offer is as valuable and invaluable. You are to be commended. Respectfully,

R.C & M.K

November 28, 2016

Dear Janet, Thank you for your letter, leaflet, and pin.The information was so helpful to me. It has been a hard year for me. You are amazing and thoughtful. Thank you for your comforting information. Sincerely,


August 31, 2016

Dear Randy, Janet & Megan, I want to thank you so much for your generosity, professionalism and kindness in helping me to honor my Dad in the way he earned and deserved for his service to this country. You were such a great help to me. I will forever be grateful for all you have done for me and my family in this very difficult time. I thank you,


September 05, 2016

Dear Staff, No words can express my heartfelt thanks to each and everyone of you for your kindness, love, and support during this difficult time, of such a great loss to me. The service was beautiful...memorabilia was presented perfectly. I just can't express my thanks and gratitude to you for all you're done. Thank you all ever so much. With Gratitude and Love,


May 16, 2016

Dear Megan, Thank you so much for your care and attention in making my wife's passing a little easier for me. You were easy to talk to and work with and you seemed to understand my needs well. I appreciate you making extra trips to the Coroner's office and dressing her so nicely. Thanks Again,


February 12, 2016

Dear Leonard, Janet, and the entire family at Oakwood Chapel, Thank you so much for arranging for the memorial and reception services yesterday for...your entire staff were most professional and caring. Guests felt welcome in a home away from home. Again my thanks to you for an excellent memorial process. Love to you and the Oakwood Memorial Family & Staff,


February 22, 2016

Dear Doug, Just a note to thank you for your help with my uncle's arrangements. I sincerely appreciate your professionalism; kind and compassionate throughout this time. May your kindness be returned to you always!


January 04, 2016

Dear Lincoln, Thank you for helping us through a very difficult time. Your kind and caring assistance was much appreciated. Gratefully,

D.M & Family

November 25, 2015

Dear Randy, Thank you so very much for arranging to take my mother's ashes on Sunday. Your behavior just confirmed the rightness of our decision to trust her remains with you! Sincerely,


November 13, 2015

Dear Megan, Thank you for all of your help during this time. Your compassion and professionalism is greatly appreciated. I hope you are recognized for the wonderful job you are doing. Sincerely,

L. H.

August 21, 2015

Dear Janet & Randy, Words cannot express our gratitude for the special care and attention you both gave our family during this difficult time. The memorial service was lovely thanks to your thoughtful planning and attention to detail. You were available to us at any time and with such grace. Thank you,

Lynne C. & Family

August 07, 2015

Dear Mr. Martine, Mr. and Mrs. Krassow, & all the Staff at Santa Cruz Memorial From the Receptionist to the Groundskeepers, Thank you sincerely for your compassion especially at it was demonstrated in your attention to detail. We all took comfort from your care.

B. Family

August 10, 2015

Dear Janet & Staff, We wanted to thank you all very much for helping out with the funeral. We thought it turned out very nicely and it was peaceful and respectful. Thanks for everything you did to make things run smoothly. It is greatly appreciated! Sincerely,

Yvonne, Doug, Brian & Daniel

May 24, 2015

I just wanted to take a moment to thank you for all of your assistance in organizing the funeral of my beloved mother. Being active duty military it is very difficult to organize her funeral but with your assistance and empathy it was made possible. Your professionalism is unparalleled and I truly appreciate all you did for my mother and my family.

Shavana T.

May 06, 2015

Dear Randy, Thank you so much for being such an important part of our Planning Ahead forum on April 13th. You helped make our week's activities a huge success.

Shirley S.

February 24, 2015

Dear Randy and Janet: On behalf of the Santa Cruz Police Department and the … family, thank you for the compassion and support that you and your staff provided following the passing of Officer … Please express our thanks to your team for their assistance and professional service. We have had a couple of difficult years, beginning with the unexpected passing of … and most recently, the passing of Officer ... We appreciate the support you have provided to the Santa Cruz Police Department and the families of our late officers, as well as the financial support that you have provided to our youth programs at the Santa Cruz Police Department. Thank you again for being such a tremendous community partner. We are indebted to you and your staff and stand ready to offer our support to you should the need ever arise. Sincerely,

Kevin V.

April 20, 2015

Mr. Krassow, Thank you so very much for the framed painting of The Last Supper that you gave to me on Maundy Thursday. Having lost two pictures of The Last Supper in a fire, this kindness shown to me makes me feel so blessed. Many thanks again,


April 23, 2015

Thank you Doug, Janet, Lincoln & Geneva, We were very pleased with the way our son's memorial went. Thanks for all your help. Hope to not see you soon but if need we will be back.

D, S, N & N

April 21, 2015

Randy, Thank you so much for helping me take care of my mom's last needs. You went way beyond what you needed to do for me. And without your help I wouldn't have known what questions to ask. I appreciate your kindness and your integrity.


March 16, 2015

Words cannot express how grateful our family is. Your selfless acts of kindness will always be on our minds, and will always touch us in ways we cannot express. Thank you so much,

T, J, D, K, & T

Thank you so much for generosity and support during a very difficult time for us, ... will always be in our heart and mind. Thank you for bringing him home to us. Sincerely,

H & A

Lincoln & Staff, You all exceeded our expectations in handling all the details for ... service. Thank you so much.

M, C, M, G, & L

August 18, 2014

Lincoln, Thank you for your help and patience in making our arrangement. P.S. Your groundsmen do a much better job than our local help.


July 18, 2014

Dear Randy, We had a wonderful family gathering to honor my Dad at the Mountain View Cemetery in Oakland last Sunday afternoon. Thank you for all of your help in making it a special, memorable event for all of us. I certainly have appreciated your high level of service to our family during this time, leading us through a tough time for the family and meeting all of our high expectations, from paperwork, the obituary, and finally all issues leading to the successful service. Many thanks, and Sincerely,


October 24, 2012

We want to thank you and your staff at Santa Cruz Memorial for all your help in honoring our Mom and allowing us to say good-bye to her as we wished. You helped make a very difficult time seemless.

Cathy & Julee

October 24, 2012

On behalf of our families, we would like to extend our heartfelt thanks for the kindness and compassion you showed us as we said our final farewells to our beloved Maria. Our loss was devasting but you all have helped us tremendously during this difficult time. We will always be grateful to you all. Much Aloha,

Hilda M. and family

October 24, 2012

I wanted to thank you and everyone at Santa Cruz Memorial, especially the owners Randy & Janet Krassow, for making possible the leaves on the "Tree of Life" for my wife and my daughter lost in 2006. Until your help there was not a place in Santa Cruz to go for me to reflect on their lives and the lives they might have led. Gina's help and understanding from the beginning of my communication with her put me very much at ease and made me feel cared for. You too, I believe will also feel at home under their care.


Dear Janet and Randy, Thank you so much for the flowers and your thoughts and prayers to our family. It really meant a lot to us that you called when you were on vacation to wish your condolences for my mom's passing. SC Memorial, particulary Gina and Doug extended great service to our family. Your friendship means a lot to us and your generosity and kindness in our time of sadness will always be remembered. With Warm Regards,

Suzie, Jim, Allison, Sarah, and Emma Bargetto

Dear Janet and Randy, Your loving kindness and generosity will not be forgotten. You have shown support at a very difficult time for our family, recently, and in the past. We speak on behalf of our dear departed loved one's when we say thank you from the bottom of our hearts. Please note: we take comfort in the scripture you highlighted on the front of our mom's beautiful memorial program, John 11: 25-26. Once again your precious time to prepare the memorial program was more than appreciated. May Jehovah God bless you both always. Our sincere appreciation,

The Entire Family of Mary A.

Santa Cruz Memorial, Thank you for your caring as our family went through the pain of losing our father. You and your staff were always there for support and understanding. Thank you,

Bobbie S.

Dear Janet, Randy, and the whole staff, How do I begin to thank you for all you did to help make Spiro's funeral as special as it was. Every detail was handled with the greatest of perfection and love. You made everything so easy for me and for the whole family. I will never forget the love you showed to all of us, and especially your love for Spiro, He was a special man and you made his day one we will always cherish. I love you,

Connie Mellis and Family

Dear Santa Cruz Memorial Staff, We would like to express our deep appreciation for making our mother's final journey so special. Your kind thoughtfulness and professionalism brought everything together with beauty and perfection. Our sincere thanks again,

Priscilla V., Cynthia E., Stanley N., And Families

Dear Janet, Thank you sooo much for your acknowledgement of my sister "Dorothy's" passing anniversary. Believe me you were a big help, which has carried and helped me get through the ordeal. Thanks to your understanding. I'm doing well. Take Care!


Just want to thank you again for accommodating my family through this diffcult time. We really appreciate your patience and letting us "personalize" our service, I know, "we are unique"! You guys are the best! Thanks again,

John and Linda F.

Dear Janet and Randy, I can't begin to tell you how touched I was upon receiving your December letter and the coping with the holidays booklet. How thoughtful of you to remember me after so many months have passed since my dear George passed away. Your kind offer of counseling is also appreciated, however my George's loving spirit, my family, and my friends have been a great source of comfort. Once again, thank you for your thoughtfulness. Most Sincerely,

Joan J.

Dear Randy and Janet, I find words lacking to express my thanks for all your help and support with Art's death. You both were of great help and support. Thank you so much for your kindness.

Terry L.

Thank you for all you did for our family during the difficult time of burying my brother. Your kindness and thoughtfulness made it easier to get through. My mother and sister-in-law were very pleased, and again I can't thank you enough. God Bless You,

Kathie M.

Dear Randy, Thank you so much for your thoughtful advice and attention to detail during this difficult time. My burden was lessened because of your excellent service. Sincerely,

Laurie M.

To Janet and Staff, Words cannot express the loving care of my mom. She was a great lady and the best was given to her. She looked beautiful. The care and love we felt from your staff was so very much appreciated. Thank you all again for making this experience so sad into a great peaceful time for the whole family. May God bless you Janet for your work and support.

The Family of Myrtle S.

Just want to thank you for all you did to permit me to put on a lovely and meaningful tribute to my daughter. You all go way beyond expectations. I hope you are proud of yourselves you should be. Sincerely,

Leigh B.